Stacking Classifier-based Automated Insurance Fraud Detection System

During the Covid-19 pandemic, the insurance industry's digital shift quickened, resulting in a surge in insurance fraud. To combat insurance fraud, a system that securely manages and monitors insurance processes must be built by combining a machine learning classification framework with a web application. Examining and identifying fraudulent features is a frequent method of detecting fraud, but it takes a long time and can result in false results. One of these issues is addressed by the proposed solution. By digitalizing the paper-based workflow in insurance firms, this paper intends to improve the efficiency of the existing approach. This method also aimed to improve the present approach's data management by integrating a web application with a machine learning stacking classifier framework experimented on a linear regression-based iterative imputed data for detecting fraud claims and making the entire claim processing and documentation process more robust and agile. © 2022 IEEE.

RES-KELM fusion model based on non-iterative deterministic learning classifier for classification of Covid19 chest X-ray images

In this research, a novel real time approach has been proposed for detection and analysis of Covid19 using chest X-ray images based on a non-iterative deterministic classifier, kernel extreme learning machine (KELM), and a pretrained network ResNet50. The information extraction capability of deep learning and non-iterative deterministic training nature of KELM has been incorporated in the proposed novel fusion model. The binary classification is carried out with a non-iterative deterministic learning based classifier, KELM. Our proposed approach is able to minimize the average testing error up to 2.76 on first dataset, and up to 0.79 on the second one, demonstrating its effectiveness after experimental confirmation. A comparative analysis of the approach with other existing state-of-the-art methods is also presented in this research and the classification performance confirm the advantages and superiority of our novel approach called RES-KELM algorithm.

Digitalization of Professional Regulation Commission (PRC) Process of Accreditation of Nutritionist and Dietetics

With the recent global COVID-19 pandemic and lockdowns, accreditation delays have become inevitable in lieu of the strict travel restrictions. The usual accreditation inspection process conducted face-To-face was affected. Organizations are shifting to a reliance on technology to adapt to the national emergency. The study aims to bridge the gap by digitalization Professional Regulation Commission's (PRC) monitoring and accreditation system to conduct a virtual inspection and monitoring. With all of these said, the specific objectives of the researchers and developers are to develop an efficient digitized system that captures the original one. In developing the proposed accreditation and monitoring system and document management system (website) for PRC, the group will adapt and take inspiration from the Agile Development Lifecycle methodology, which will help the modification and other functionality of the system by using the iterative style in the development of the system. The proposed digital monitoring system undergoes a cross-browser test, and performance test, i.e., Requirements Traceability Matrix (RTM). These tests show that the proposed system passed the compatibility for commonly used browsers like Chrome, Edge, Mozilla, and many more. The Final Test in Performance Testing showed that the system RTM functions had passed all final testing. © 2023 IEEE.

Conducting Remote Design Research on Embodied, Collaborative Museum Exhibits

Research activities in interaction design and HCI were widely altered by the COVID-19 pandemic, with many studies shifting online as health concerns inhibited in-person research. Tangible and collaborative activities are often used in informal learning spaces and child-computer interaction, but they are neither designed for nor easily adapted to online formats. In this case study, I present findings and reflections on my experience adapting an in-situ study of embodied, collaborative museum exhibits to a remote user study during COVID-19. I identify several considerations and notes of inspiration for researchers working on similar projects, which I hope can aid in furthering iterative design research on embodied and/or collaborative activities both during the ongoing pandemic and in other current and future contexts that require remote research or interactions. The reflections I present in this case study additionally play a role in documenting the ongoing history of interaction design as researchers adapt to the rapidly changing global circumstances caused by COVID-19. © 2023 Owner/Author.

Stories of Leadership: Leading with Empathy through the COVID-19 Pandemic

Leader–follower interactions during times of complexity are critical in managing rapid change demands and ensuring organizational sustainability. Between early 2020 and 2023, many organizations worldwide witnessed an unprecedented need for organizational change that rapidly transformed the work environment. This study focused on understanding the contexts of leader and follower interactions during times of change using the shifting organizational landscapes of the COVID-19 pandemic. Applying a qualitative methodology, we collected data from 12 leaders across multiple business sectors in Africa, Asia, and the United States using semi-structured interviews. We then transcribed the interviews and applied an iterative phronetic approach to analyze the data by engaging complexity leadership, emotion in organizations, leading with empathy, belonging, and power and control as theoretical lenses for data analysis. We analyzed how individual leadership experiences during a time of complexity fostered a shift in leadership paradigms and leadership styles within organizations. The findings indicated that due to the unprecedented situations faced during COVID-19, leaders shifted from leadership styles that applied a lens of power and control to an adaptable model that follows the framework of complexity leadership and applies a lens of leading with emotional intelligence. The findings provided a nuanced understanding of the leader–follower relationship by allowing for a complex and varied description of how individuals discursively situate their experiences around issues of power and control. The findings also showed that leaders became more intentional about leading, purposely changing their leadership style to create an environment that supported open communication, belonging, empathy, and awareness. The findings also suggested that when leaders adapt elements of emotional intelligence in leading during times of organizational complexity, they do so with the goal of motivating others and creating a feeling of connection with followers. Theoretical and practical implications are discussed.

Efficient numerical simulations based on an explicit group approach for the time fractional advection–diffusion reaction equation

The time-fractional advection–diffusion reaction equation (TFADRE) is a fundamental mathematical model because of its key role in describing various processes such as oil reservoir simulations, COVID-19 transmission, mass and energy transport, and global weather production. One of the prominent issues with time fractional differential equations is the design of efficient and stable computational schemes for fast and accurate numerical simulations. We construct in this paper, a simple and yet efficient modified fractional explicit group method (MFEGM) for solving the two-dimensional TFADRE with suitable initial and boundary conditions. The proposed method is established using a difference scheme based on L1 discretization in temporal direction and central difference approximations with double spacing in spatial direction. For comparison purposes, the Crank–Nicolson finite difference method (CNFDM) is proposed. The stability and convergence of the presented methods are theoretically proved and numerically affirmed. We illustrate the computational efficiency of the MFEGM by comparing it to the CNFDM for four numerical examples including fractional diffusion and fractional advection–diffusion models. The numerical results show that the MFEGM is capable of reducing iteration count and CPU timing effectively compared to the CNFDM, making it well-suited to time fractional diffusion equations. © 2023, The Author(s) under exclusive licence to Sociedade Brasileira de Matemática Aplicada e Computacional.

PriceCop–Price Monitor and Prediction Using Linear Regression and LSVM-ABC Methods for E-commerce Platform

In early 2020, the world was shocked by the outbreak of COVID-19. World Health Organization (WHO) urged people to stay indoors to avoid the risk of infection. Thus, more people started to shop online, significantly increasing the number of e-commerce users. After some time, users noticed that a few irresponsible online retailers misled customers by hiking product prices before and during the sale, then applying huge discounts. Unfortunately, the "discounted” prices were found to be similar or only slightly lower than standard pricing. This problem occurs because users were unable to monitor product pricing due to time restrictions. This study proposes a Web application named PriceCop to help customers' monitor product pricing. PriceCop is a significant application because it offers price prediction features to help users analyse product pricing within the next day;thus, it can help users to plan before making purchases. The price prediction model is developed by using Linear Regression (LR) technique. LR is commonly used to determine outcomes and used as predictors. Least Squares Support Vector Machine (LSSVM) and Artificial Bee Colony (ABC) are used as a comparison to evaluate the accuracy of the LR technique. LSSVM-ABC was initially proposed for stock market price predictions. The results show the accuracy of pricing prediction using LSSVM-ABC is 84%, while it is 62% when LR is employed. ABC is integrated into SVM to optimize the solution and is responsible for the best solution in every iteration. Even though LSSVM-ABC predicts product pricing more accurately than LR, this technique is best trained using at least a year's worth of product prices, and the data is limited for this purpose. In the future, the dataset can be collected daily and trained for accuracy.

Specific mining of COVID-19 reviews using deep learning methods

Sentiment classification is a valid measure to monitor public opinion on the COVID-19 epidemic. This study provides a significant basis for preventing the spread of adverse public opinion. Firstly, in epidemic texts, we use a convolutional neural network and bidirectional long short-term memory neural network BiLSTM model to classify and analyze the sentiment of the comment texts about the epidemic situation on Weibo. Secondly, embedded in the model layer to generate adversarial samples and extract semantics. Then, semantic information is weighted using the attention mechanism. Finally, the RMS optimizer is used to update the neural network weights iteratively. According to comparative experiments, the experimental results show that such four evaluation metrics as accuracy, precision, recall, and f1-score with our proposed model have obtained better classification performance. © 2022 IEEE.

Risk assessment using information entropy

Risk assessment, particularly when using simulations, requires that the analyst develops estimates of expected, low, and high values for inputs. Mean and standard deviation are often used to assess the variability of metrics, assuming that the underlying distribution is normal. However, it is increasingly realized that non-normal distributions are common and important. If data are available, it is simple and straightforward to check this assumption by computing higher order moments.Claude Shannon [1], [2] proposed that the information entropy for a set of N discrete events can be measured by (Formula Presented) E. T. Jaynes [3] proposed that, if data is available, information entropy can be maximized using Lagrangian multipliers and that the resulting probability distribution maximizes the uncertainty of that distribution given the data.In order to use entropy maximization, it is required to define constraints such that Σpi = 1, plus constraints on the mean, variance, skew, kurtosis, and other moments. This problem does not have a closed form solution but can be solved iteratively in a spreadsheet.The problem can be set up as follows for mean bar x and variance s2: (Formula Presented) This basic formulation models the normal distribution. The importance of non-normality can be estimated by adding higher order moments as desired. For n ≥ 3, constraints can be added using: (Formula Presented) where Mn is the computed nth moment of the data set.Differentiating ∂H/∂pi = 0 maximizes information entropy, and the resulting probability distribution has the most uncertainty given the observed data.This suggests that it is possible to develop an estimate of the distribution where some values are underrepresented in the sample. It further suggests that unusual or atypical results can be better estimated.This paper uses the method of maximizing entropy to model observed data and will study two time series applications. One problem of interest is sequential acquisition of data. For example, time to failure for a device may be a metric of concern. A maximum entropy model provides an empirical estimate of the distribution of this metric. A second problem of interest is forecasting the distribution of a metric at some point in the future. This applies to supply chain management. Project sponsors prepare cost and schedule estimates well in advance of placing the orders for the materials used in those projects. Management reserves for cost and schedule are typically set by subject matter experts, and recent experience (e.g., supply chain disruptions due to the COVID19 pandemic) may overemphasize current data when developing risk assessments. This approach offers a datadriven way to empirically develop risk assessments. © 2023 IEEE.

Coarse-Grained Modeling of the SARS-CoV-2 Spike Glycoprotein by Physics-Informed Machine Learning

Coarse-grained (CG) modeling has defined a well-established approach to accessing greater space and time scales inaccessible to the computationally expensive all-atomic (AA) molecular dynamics (MD) simulations. Popular methods of CG follow a bottom-up architecture to match properties of fine-grained or experimental data whose development is a daunting challenge for requiring the derivation of a new set of parameters in potential calculation. We proposed a novel physics-informed machine learning (PIML) framework for a CG model and applied it, as a verification, for modeling the SARS-CoV-2 spike glycoprotein. The PIML in the proposed framework employs a force-matching scheme with which we determined the force-field parameters. Our PIML framework defines its trainable parameters as the CG force-field parameters and predicts the instantaneous forces on each CG bead, learning the force field parameters to best match the predicted forces with the reference forces. Using the learned interaction parameters, CGMD validation simulations reach the microsecond time scale with stability, at a simulation speed 40,000 times faster than the conventional AAMD. Compared with the traditional iterative approach, our framework matches the AA reference structure with better accuracy. The improved efficiency enhances the timeliness of research and development in producing long-term simulations of SARS-CoV-2 and opens avenues to help illuminate protein mechanisms and predict its environmental changes.

FedTD: Efficiently Share Telemedicine Data with Federated Distillation Learning

With the Internet of Things and medical technology development, patients use wearable telemedicine devices to transmit health data to hospitals. The need for data sharing for public health has become more urgent under the COVID-19 pandemic. Previously, security protection technology was difficult to solve the increasing security risks and challenges of telemedicine. To address the above hindrances, Federated learning (FL) solves the difficulty for companies and institutions to share user data securely. The global server iterative aggregates the model parameters from the local server instead of uploading the user's data directly to the cloud server. We propose a new model of federated distillation learning called FedTD, which allows the different models between local hospital servers and global servers. Unlike traditional federated learning, we combine the knowledge distillation method to solve the non-Independent Identically Distribution (non-IID) problem of patient medical data. It provides a security solution for sharing patients' medical information among hospitals. We tested our approach on the COVID-19 Radiography and COVID-Chestxray datasets to improve the model performance and reduce communication costs. Extensive experiments show that our FedTD significantly outperforms the state-of-the-art. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Detecting -Vertex Cuts in Sparse Networks via a Fast Local Search Approach

The k-vertex cut (k-VC) problem belongs to the family of the critical node detection problems, which aims to find a minimum subset of vertices whose removal decomposes a graph into at least k connected components. It is an important NP-hard problem with various real-world applications, e.g., vulnerability assessment, carbon emissions tracking, epidemic control, drug design, emergency response, network security, and social network analysis. In this article, we propose a fast local search (FLS) approach to solve it. It integrates a two-stage vertex exchange strategy based on neighborhood decomposition and cut vertex, and iteratively executes operations of addition and removal during the search. Extensive experiments on both intersection graphs of linear systems and coloring/DIMACS graphs are conducted to evaluate its performance. Empirical results show that it significantly outperforms the state-of-the-art (SOTA) algorithms in terms of both solution quality and computation time in most of the instances. To evaluate its generalization ability, we simply extend it to solve the weighted version of the k-VC problem. FLS also demonstrates its excellent performance. IEEE

Joint Decisions of Components Replacement and Spare Parts Ordering Considering Different Supplied Product Quality

In addition to equipment maintenance decisions, spare parts ordering decisions from different suppliers play a key role in reducing related costs (e.g., maintenance, inventory and ordering costs). Since suppliers may use different production technologies and materials, spare parts (or products) from different suppliers can be different in quality. Nevertheless, in recent studies, the quality of spare parts is rarely considered to incorporate both equipment maintenance and spare parts ordering. In this paper, we investigate the joint optimization of condition-based maintenance and spare parts provisioning policy under two suppliers with different product quality. We formulate a sequential-decision problem with a Markov decision process and consequently obtain an optimal maintenance and ordering policy by an exact value iteration algorithm. To improve computation efficiency, based on the principle of sequential optimization, we develop heuristic methods. Extensive numerical experiments are conducted to assess the overall performance of the developed heuristic methods. Compared to the optimal method, results showed that the average cost gap is about 2% and computation time is reduced by 94% on average under the proposed heuristic method. Note to Practitioners—This paper is motivated by the observation that automobile industries tried to integrate emergency suppliers from which spare parts have different quality into maintenance schedules to avoid stockout and reduce equipment failure during the Covid-19 pandemic. Specifically, the article focuses on balancing the trade-offs between condition-based maintenance and inventory management from two suppliers with different lead times and spare parts quality for multi-unit systems. On the one hand, effective maintenance scheduling relies on spare parts for replacement to ensure the stability of production. On the other hand, inventory management needs to select the supplier with appropriate lead time and product quality to reduce the ordering cost and avoid stockout based on the degradation states of equipment. The joint optimization of these two aspects serves to reduce the total maintenance and ordering cost. Nevertheless, most existing research aims to optimize them separately. In this paper, we formulate the joint decision problem considering the two aspects based on a Markov decision process. We obtain an optimal maintenance and ordering policy by an exact value iteration algorithm and present heuristics to improve the computation efficiency when the system contains multiple machines. Practitioners can implement the proposed methodology to make condition-based maintenance and inventory management when spare parts with different qualities are ordered from two suppliers. To balance cost and computational efficiency, it is suggested to implement the optimal policy by an exact value iteration algorithm when the number of machines is small in the system and use the heuristic methods when the number of machines is large (i.e., usually larger than 3). IEEE

Data stories and dashboard development: a case study of an aviation schedule and delay causes

In this case study, five key processes in modelling a data story of aviation data patterns during COVID-19 have been executed. It started with the collection of secondary data from relevant sources. Data inspection, transformation, and preparation activities, including data cleaning, filtering, and sampling, are all included in this work. Iterative exploratory data analysis (EDA) has been conducted to determine the pattern of each independent attribute, followed by an assessment after the data story is modelled and integrated on a dashboard. The questionnaire has been distributed and the visuals were assessed by giving respondents a few tasks to interpret stories based on their comprehension. The result shows that the data stories have been interpreted in a similar narrative by all the respondents. The overall mean score is 4.71, and this significantly shows that the respondents agree and strongly agree that the visual objects help in communicating patterns and stories. The overall process gives researchers experience and guidelines for future work. Overall, the objectives of the study have been met. Nevertheless, it gives researchers a lot of experience in interpreting data, cleansing and transformation, analysis, modelling the visualisation by selecting suitable charts, and integrating the objects together into a dashboard.

Hybrid Learning for Mobile Ad-hoc Distancing/Positioning Using Bluetooth Low Energy

With the advent of Bluetooth Low Energy (BLE)-enabled smartphones, there has been considerable interest in investigating BLE-based distancing/positioning methods (e.g., for social distancing applications). In this paper, we present a novel hybrid learning method to support Mobile Ad-hoc Distancing (MAD) / Positioning (MAP) using BLE-enabled smartphones. Compared to traditional BLE-based distancing/positioning methods, the hybrid learning method provides the following unique features and contributions. First, it combines unsupervised learning, supervised learning and genetic algorithms for enhancing distance estimation accuracy. Second, unsupervised learning is employed to identify three pseudo channels/clusters for enhanced RSSI data processing. Third, its underlying mechanism is based on a new pattern-inspired approach to enhance the machine learning process. Fourth, it provides a flagging mechanism to alert users if a predicted distance is accurate or not. Fifth, it provides a model aggregation scheme with an innovative two-dimensional genetic algorithm to aggregate the distance estimation results of different machine learning models. As an application of hybrid learning for distance estimation, we also present a new MAP scenario with an iterative algorithm to estimate mobile positions in an ad-hoc environment. Experimental results show the effectiveness of the hybrid learning method. In particular, hybrid learning without flagging and with flagging outperform the baseline by 57 and 65 percent respectively in terms of mean absolute error. By means of model aggregation, a further 4 percent improvement can be realized. The hybrid learning approach can also be applied to previous work to enhance distance estimation accuracy and provide valuable insights for further research. IEEE

Ship carbon dioxide emission estimation in coastal domestic emission control areas using high spatial-temporal resolution data: A China case

It is necessary to accurately calculate ship carbon emissions for shipping suitability. The state-of-the-art approaches could arguably not be able to estimate ship carbon emissions accurately due to the uncertainties of Ship Technical Specification Database (STSD) and the geographical and temporal breakpoints in Automatic Identification System (AIS) data, hence requiring a new methodology to be developed to address such defects and further improve the accuracy of emission estimation. Firstly, a novel STSD iterative repair model is proposed based on the random forest algorithm by the incorporation of13 ship technical parameters. The repair model is scalable and can substantially improve the quality of STSD. Secondly, a new ship AIS trajectory segmentation algorithm based on ST-DBSCAN is developed, which effectively eliminates the impact of geographical and temporal AIS breakpoints on emission estimation. It can accurately identify the ships' berthing and anchoring trajectories and reasonably segment the trajectories. Finally, based on this proposed framework, the ship carbon dioxide emissions within the scope of domestic emission control areas (DECA) along the coast of China are estimated. The experiment results indicate that the proposed STSD repair model is highly credible due to the significant connections between ship technical parameters. In addition, the emission analysis shows that, within the scope of China's DECA, the berthing period of ships is longer owing to the joint effects of coastal operation features and the strict quarantine measures under the COVID-19 pandemic, which highlights the emissions produced by ship auxiliary engines and boilers. The carbon intensity of most coastal provinces in China is relatively high, reflecting the urgent demand for the transformation and updates of the economic development models. Based on the theoretical models and results, this study recommends a five-stage decarbonization scheme for China's DECA to advance its decarbonization process. © 2022 Elsevier Ltd

Cost-effectiveness of a mathematical modeling with optimal control approach of spread of COVID-19 pandemic: A case study in Peru

COVID-19 pandemic affects 213 countries and regions around the world. Which the number of people infected with the virus exceeded 26 millions infected and more than 870 thousand deaths until september 04, 2020, in the world, and Peru among the countries most affected by this pandemic. So we proposed a mathematical model describes the dynamics of spread of the COVID-19 pandemic in Peru. The optimal control strategy based on the model is proposed, and several reasonable and suitable control strategies are suggested to the prevention and reduce the spread COVID-19 virus, by conducting awareness campaigns and quarantine with treatment. coronavirus 2019 (COVID-19). Pontryagin's maximum principle is used to characterize the optimal controls and the optimality system is solved by an iterative method. Finally, some numerical simulations are performed to verify the theoretical analysis using Matlab. © 2022

Design of Steel Intensive Quarantine Centre

In pandemic conditions, where the COVID-19 infection is increasing exponentially, quarantine centres have become very necessary to separate and restrict the movement of people. These structures are also helpful in similar situations like disaster management, defence purposes and housing for poor people. Planning and Designing of Steel Intensive Quarantine Centre' takes on the task of designing and analysing an economical, ecological and rapid construction solution of a modular quarantine centre building. It facilitates a faster construction facility due to steel construction instead of RCC, which takes almost 70–80% more time and is not recyclable like steel. The schematic and elevation plans have been tweaked with additional architectural features to ensure ventilation, sunlight and accessible transit of patients. For economical structural design, the iterative method is incorporated to find columns with the minimum size and shape to achieve ample carpet area, i.e., star-shaped. While designing the structures, i.e., portal frame and truss roof frame are subjected to the same loading conditions. For resisting the lateral forces, different types of bracings have been incorporated in plan and elevation. The construction of a portal frame requires specialized labour to handle compound sections and connections, whereas construction of truss sections is possible by skilled labour or directly use prefabricated truss sections with the help of unskilled labour. Compound sections pose a significant challenge due to their unavailability and transportation difficulties. In contrast, the sections for trusses are readily available even in the remote market. Moreover, the construction of both structures provides rapid construction. The portal frame costs about 16% cheaper than the steel frame due to smaller sections and absence of compound sections. For validation of our work, we have used manual and automated calculation to minimize the error. The structure is expandable for future expansion by techniques such as expansion joint and satellite arrangement. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

A Detailed Mathematical Analysis of the Vaccination Model for COVID-19

This study aims to structure and evaluate a new COVID-19 model which predicts vaccination effect in the Kingdom of Saudi Arabia (KSA) under Atangana-Baleanu-Caputo (ABC) fractional derivatives. On the statistical aspect, we analyze the collected statistical data of fully vaccinated people from June 01, 2021, to February 15, 2022. Then we apply the Eviews program to find the best model for predicting the vaccination against this pandemic, based on daily series data from February 16, 2022, to April 15, 2022. The results of data analysis show that the appropriate model is autoregressive integrated moving average ARIMA (1, 1, 2), and hence, a forecast about the evolution of the COVID-19 vaccination in 60 days is presented. The theoretical aspect provides equilibrium points, reproduction number R0, and biologically feasible region of the proposed model. Also, we obtain the existence and uniqueness results by using the Picard-Lindel method and the iterative scheme with the Laplace transform. On the numerical aspect, we apply the generalized scheme of the Adams-Bashforth technique in order to simulate the fractional model. Moreover, numerical simulations are performed dependent on real data of COVID-19 in KSA to show the plots of the effects of the fractional-order operator with the anticipation that the suggested model approximation will be better than that of the established traditional model. Finally, the concerned numerical simulations are compared with the exact real available date given in the statistical aspect. © 2023 Authors. All rights reserved.

Development of Signer Portal for Digital Products by Using Iterative Model at PT RST

The COVID-19 pandemic has affected the way people work, forcing people to reduce physical contact with other people. So, legalizing documents by adding a signature and stamp in PT RST now requires a new method. Electronic documents with the legalization using digital products become legal for use. Digital products for legalization include electronic stamps, signatures and seal stamps. Adding a digital product to a document is done on a web application that provides document legalization services. Currently adding digital products to web applications is only for one or two products, for example electronic stamps, so to be able to add 3 products we have to use 3 different web applications. This method makes the process of adding digital products done in many stages. Therefore, it is necessary to create a web application portal that combines all services such as e-stamp, e-sign and e-seal stamp in one application. The web-based portal is developed using agile software development methods. The development process is done iteratively in 3 iterations. The result of this research is a web-based portal that can provide services for adding e-materai, e-stamp and e-sign for oneself, other people and collaborate with several people. Furthermore, user satisfaction was measured with the SUS questionnaire and the usability measurement result was 80.3. This score is in the 'Acceptable' acceptability range, acceptable with efficient use, easy to understand, and has a simple user interface. The signer portal development process for PT RST can be a reference for other industries to implement similar products in their organization, both in terms of technology and business processes. © 2022 IEEE.